A real person, on a toll-free line, in the US
When a guest can't connect, the fastest fix is often a calm voice on the other end of the line. Hexcare's HSIA guest support line is a call center located in the US and staffed by highly trained agents — so guests get help from a person who understands the network, not a script.
For the guest
Guests who run into trouble dial the toll-free number and are guided through the fix — from connecting to the network to resolving a "webpage cannot be displayed" error.
For the property
Your front desk no longer needs to be the tech support desk. The support line takes the load of day-to-day guest connection questions.
Backed by monitoring
Support sits on top of continuous network monitoring, so many issues are identified and resolved before a guest ever calls.
Talk to a guest support agent
Toll-free: 1-800-415-0895
Self-service steps are on the Technical Help page. For anything beyond that, or to add the support line to your property, get in touch.
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- 138 Tradition PKWY
Flowood, MS 39232 - 1-800-415-0895
- info@hexcare.com
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Press Release
- New High Speed Gateway introduced. January 15, 2015
- System Log Monitoring Server for better analysis. October 12, 2015
- New Management Portal Under design. November 20, 2015
About Hexcare Infotech
Hexcare provides hotel gateway products, installation, technical support, and system maintenance to ensure that customers receive quality service from the time they check-in to check-out. Hexcare provides a custom solution to each property to fulfill specific needs.
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