Technical Help

Wired Connection:

To use a wired connection, please connect the ethernet cable from the wall to your computer.

Wireless Connection:

To use a wireless connection, click the wireless icon and choose the hotel-provided network to connect. After connecting, you may need the login name and password provided by the hotel.

Webpage cannot be displayed error:

Try to go to a different webpage such as "www.msn.com" or "www.yahoo.com", or try a different browser such as "Chrome" or "Firefox".

If you did not get the Hexcare Login page, please check the following settings:

Internet Explorer: go to "Internet Explorer Tools → Internet Options".

Click "Connection Tab" and click on "LAN Settings" — uncheck all three boxes.

Check your IP settings:

Make sure your computer is set to use DHCP (Obtain IP automatically).

Go to "Control Panel" → "Network and Sharing Center".

Click on "Wireless Network Connection" and select Properties.

Double click on Internet Protocol TCP/IPv4.

Check the boxes for "Obtain an IP address automatically" and "Obtain DNS server address automatically".

For customer service, please call us: (800) 415-0895.

The HSIA guest support call center is located in the US and staffed by trained agents.